Please do not send product(s) back to us without contacting us first.

NB – Please take care to fully inspect your goods to make sure you are happy with them before disposing of the packaging as failure to do so may result in us being unable to refund you. It is for you to prove that the product has not failed because of misuse. We will honour guarantees offered by us on our products and will consider refunds or replacements on a case by case basis. If your product does not last a reasonable length of time, we may refund you some or all of your money back. The decision whether to repair or replace the item is at our discretion. We may offer to repair or replace the item at our cost, including postage. Within 6 months of the date you received your order you may return an item if it is faulty. See – How do I return and item to Dexam below. We will refund the full cost of the product and the original postage for shipping to you. The item must be unused and must be in its undamaged original packaging. Within 90 days of the date you received your order, you may return an item for any reason. See – How do I return an item to Dexam below.

We will refund the full cost of the item and the cost of returning it by first class post to us. Within 30 days of the date you received your order you may return an item if it is faulty or you reject it because: it is not as described on our website, or not fit for the purpose intended or shown, or not of satisfactory quality, including durability. If you would like to return an item you have ordered through our website, please first check our terms below: If this has happened to you, please follow the returns procedures below.Īt Dexam we want you to be delighted every time you shop, but if for some reason you aren’t totally satisfied with your goods, you can return them to us in their original condition. If your order has been dispatched unfortunately we cannot stop it. If your order hasn’t been dispatched we will cancel it at no cost to you. If you wish to cancel your order please contact us immediately by phone on 01730 811888 during our working hours (Monday to Friday 9am to 5pm). Worldwide Deliveryĭo you want your order delivered to somewhere outside Europe? We’re happy to help! Please email us at or give us a call on 01730 811888 for a quote. We will reinstate export sales as soon as we regard it as practical. European Delivery (including the Republic of Ireland and all other EU countries except Cyprus, Croatia and Malta)ĭue to the massive increase in complexity and cost in sending small orders to Europe following Brexit, and to post-Covid transport issues affecting the rest of the world, we have reluctantly suspended all export sales from this site for the time being. We aim to dispatch all orders the day they are placed to ensure you receive your items as soon as possible.

Any orders to be delivered to the Channel Isles, Highlands and Northern Ireland will take 2 to 4 working days, excluding Sunday delivery. If your order is placed Saturday or Sunday (or on a Bank Holiday), orders will be processed and shipped on the next working day. Tracking your delivery – Express Deliveries can be tracked, we will send you details by email.Īny Express orders placed before 2pm on weekdays should arrive the following working day (excluding when delivery would be on Saturday or Sunday). Standard UK Delivery (3-5 days) – £4.94 on orders under £40Įxpress UK Delivery (next day) – FREE on orders over £100Įxpress UK Delivery (next day) – £6.95 on orders under £100 Standard UK Delivery (3-5 days) – FREE on orders over £40 UK Delivery (including Channel Isles, Highlands and Islands and Northern Ireland)

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